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Full Agenda for the
Internet of Insurance UK 2018

08:00
Registration and welcome refreshments
Registration and welcome refreshments
Registration and welcome refreshments
08:50
Chair's Opening Remarks and IoB Welcome
Chair's Opening Remarks and IoB Welcome
Chair's Opening Remarks and IoB Welcome
09:00
KEYNOTE PRESENTATION

Regulatory Address: Innovation vs Regulation

IoT devices offer the opportunity to better know your customer, and build detailed profiles, but how can insurers and reinsurers leverage these new insights to offer tailored products and services that more accurately account for real-life risk? Fundamental questions which our keynote will be addressing include:

  • How can you use this information to incite safer behaviour?
  • Employing IoT devices for dynamic monitoring
  • Understanding the Implications of risk profiling for overall product design
  • Considering the impact of FCA on advancement of digital age insurance
KEYNOTE PRESENTATION
KEYNOTE PRESENTATION
09:30
CASE STUDY

Employing Advanced Analytics to Create Actionable Insights from IoT generated Data

Data remains the principal mechanism linking IoT, AI and automation for improved performance across a range of applications. But when on average only 2% of data is analysed, how you can leverage the vast influx of information to effect actionable insight?

  • Determining between noise and value add for tangible benefits
  • Integrating new data with existing legacy systems for greater contextual understanding
  • Storing and analysing structure and unstructured data through advanced analytics
CASE STUDY
CASE STUDY
10:00
C- LEVEL PANEL DISCUSSION

Intelligence Evolution. From IoT, Big Data to Machine-Learning

This C-level panel will allow industry leaders the chance to discuss the opportunities and challenges for Artificial Intelligence across a range of applications from customer experience to risk management and operations.

This high-level discussion with the industry ‘heavy-weights’ will look beyond the basic applications, to offer careful consideration of an industry underpinned by new intelligence.

C- LEVEL PANEL DISCUSSION
C- LEVEL PANEL DISCUSSION
10:30
Networking Break and one-to-one business meetings
Networking Break and one-to-one business meetings
Networking Break and one-to-one business meetings
11:00
CASE STUDY

‘IoT is Not an IT project, IoT is Change’

A key inhibitor of many innovation projects in this space, remains the perception that IoT is confined to the realms of the IT team. However, it is becoming increasingly clear that in order to progress from pilot to policy we must inspire wide company buy-in. During this case study you’ll hear first-hand how one insurer has tackled this and other areas of change management.

  • Establishing new business models around preventative polices
  • Overcoming disparity between IT and operations teams to ensure the creation of a collaborative environment
  • Nurturing an internal structure that encourages a culture of innovation
CASE STUDY
CASE STUDY
11:30
CASE STUDY

Competing with the Tech Heavy-weights

The threat from online conglomerates like Google, Apple and Amazon is undeniable. They have innovation at their core, a key customer support base alongside a wealth of rich-data leaving these tech leads poised to take crucial market share from traditional insurers.

Join this session for an honest discussion around the changing landscape of insurance focusing on the role the tech heavy weights have to play. Key analysis will include:

  • ‍Building for the Smart-Home platform. What do you need to know?
  • Forging profitable long-term partnerships through leveraging new and existing partnerships.
  • Achieving interoperability when faced with a multitude of connected devices
CASE STUDY
CASE STUDY
12:00
PANEL DISCUSSION

Smart Contracts, Automation and IoT

Self-regulated, autonomous and self-sufficient systems are transforming claim processing by enabling settlement to be made when a series of requirements are met.

While there is clear success in niche areas what are the opportunities for the wider industry? Join this panel for expert input on:

  • Evaluation of the social, economic and political context underpinning development of Smart Contacts
  • Understanding the merit of employing blockchain as secure ledger
  • Lowering operating costs, improving efficiency and eradicating complex legal disputes
  • Building the foundations for P2P insurance through smart contracts
PANEL DISCUSSION
PANEL DISCUSSION
12:30
Networking Lunch and hosted roundtables

Our tried and tested roundtables provide insurers the chance to network with like-minded peers. There will be 8 lunch tables

1) Automotive, 2) Health and Life, 3) Home, 4) P+C, 5) Commercial, 6) Reinsurer, 7) Bancassurer, 8) Speciality

Networking Lunch and hosted roundtables
Networking Lunch and hosted roundtables
13:30
STREAMS

STREAM A - What Can we Learn from Machine Learning?

CASE STUDY: AI-A What?

AI remains a broad and often misunderstood term encompassing a range of technologies from NLP to robotics. So what does it really mean for your line of work?

This session will explore differences in associated technology to enable you to make informed choices regarding the most effective solution for your project.

  • Establishing a clear business case for investment
  • Integrating new AI with existing legacy systems
  • Determining reliability of data to be processed

STREAM B - Establishing the Organisational Structure for Long Term Digital Success

DEBATE: Skills of the Workforce

New capabilities are undoubtedly changing the skills required for insurance professionals today. The key challenge is how to attract, retain and develop talent to support new digital requirements?

  • Developing new skills to compliment digital capabilities
  • Exploring the relationship between automation and necessary human intervention
  • Understanding the Implications of Brexit and the movement of talent on the European insurance market
STREAMS
STREAMS
14:00
STREAMS

STREAM A

CASE STUDY: Claims Automation

   Arguably the core applications for AI lies in the ability to  streamline the claims management process. Hear an account of AI usage  including:

  • Using visual recognition for automatic claim approval
  • Fast tracking claim from site to settlement
  • Leveraging advanced algorithms to identify fraudulent claims

STREAM B

WORKSHOP:  Business Model Draft

This tailored workshop gives you the chance to bring key challenges  and pain-points for discussion.

We encourage you to come armed with questions and challenges to discuss  with experts and peers, to form actionable takeaways to share with your team.

STREAMS
STREAMS
14:45
STREAMS

STREAM A

CASE STUDY: AI for Underwriting, Automation and Loss Prevention

Hear a first-hand account around the new opportunities AI is creating to potentially transform underwriting within the wider value chain. Key takeaways for attendees will include:

  • Deep learning for predictive models
  • Identifying trend and emerging risks
  • Aggregating research and refining new policies

STREAM B

ROUNDTABLES: Behaviour Economics

While much of the current industry discussion focuses on the technical possibilities of new advancements, beyond the technocratic perspective is a series of societal ethical challenges which must be addressed.

This session is a chance to share and learn from peers facing similar dilemmas.

Table 1: What are the moral obligations of digital insurers?

Table 2: New age marketing for IoT driven policies

Table 3: Incentivising positive behaviours through new reward schemes

Table 4: What about the ‘uninsurables’?

STREAMS
STREAMS
15:15
STREAMS

STREAM A

CASE STUDY: Intelligent Customer Experience

Far from fears of ‘dehumanising’ the insurance process, insurers are increasing employing automation to improve and personalise the customer journey.

Hear the journey of one insurer who can testify to the merit of employing AI for this effect.

  • Virtual personal assistant: the Chabot future
  • Developing holistic customer profile for tailored services
  • Ensuring a seamless omni-channel experience across mobile and web offerings

STREAM B

CASE STUDY: Overcoming Internal Reluctance

Insurers all too frequently cite themselves as their own ‘biggest challenge’ when it comes to innovation.

How do you promote internal culture to support digital progress?  Join us to hear discussions on:

  • Establishing C-Level buy-in for new initiatives
  • Overcoming the disconnect between the insurtech and corporate world
  • Cross-departmental collaboration for new project launches
STREAMS
STREAMS
15:45
Networking Break and one-to-one business meetings
Networking Break and one-to-one business meetings
Networking Break and one-to-one business meetings
16:15
CASE STUDY

Monetising the Opportunity of the Connected Home

While the opportunity of the Smart Home is clear, in many ways this space remains ‘dumb’. Hear from one leading insurer capitalising on the potential of this lucrative market.

  • Integrating a multitude of connected home devices
  • What can be learnt from other industries regarding owning customer relationships and offering new Value-Added Services?
CASE STUDY
CASE STUDY
16:45
AUDIENCE POLLING

This session will use interactive polling to determine core audience challenges around innovation in this space. These pain-points will form the bases of ongoing discussions at our networking session

AUDIENCE POLLING
AUDIENCE POLLING
17:15
CASE STUDY

Head to Head: Data Ownership - Who Really Owns the Data?

One of the most contentious issues around IoT remains navigating the complex landscape of data ownership and sharing. Furthermore, these discussion become increasingly interesting in light of the May 2018 GDPR Act. We leave panellists to battle it out…  

  • Operating within the parameters of future and existing regulation
  • How does the ‘’Right to be forgotten” affect the validity anonymised data
  • Responsible use of sensitive information- What are the moral obligations of digital insurers?
CASE STUDY
CASE STUDY
17:45
TED TALK

An Insurance Industry Without Insurance?

The development of new technogies focused specifically on preventing risk are fundamentally challenging for the insurance industry. How do you operate in a future environment where AI may undermine the necessity of insurance in the first place?

This controversial session will ask key questions regarding the future of the industry, including the ultimate of call: Could the need for insurance be eradicated?

TED TALK
TED TALK
18:15
CASE STUDY

Insurtech Innovation Den Exhibition

Nimble emerging insurtech firms offering flexible business and innovative solutions have generated much noise in the last few years.

But what is the future of insurtech? Acquisition opportunity or challenger? Opportunity or Threat?  

This panel and innovation showcase will give 4 ambitious insurtechs the chance to pitch their ideas to our judges and audience

The company that fares best based on potential, feasibility and industry understanding will be honoured with our prestigious ‘IoB Innovation Winner’ award.

CASE STUDY
CASE STUDY
18:45
CHAIR'S CLOSING REMARKS AND END OF DAY ONE
CHAIR'S CLOSING REMARKS AND END OF DAY ONE
CHAIR'S CLOSING REMARKS AND END OF DAY ONE
08:20
WELCOME BACK AND MORNING REFRESHMENTS
WELCOME BACK AND MORNING REFRESHMENTS
WELCOME BACK AND MORNING REFRESHMENTS
08:50
CHAIR'S OPENING REMARKS
CHAIR'S OPENING REMARKS
CHAIR'S OPENING REMARKS
09:00
KEYNOTE PRESENTATION

Commercial Opportunism

The protectionist nature of commercial insurance, means IoT case-studies are far less talked about than in personal lines. But with big risk comes big rewards. Hear from a market forerunner who can testify to the opportunities of IoT in this space, and offer actionable takeaways to build your own roadmap for success including:

  • From safety to inventory tracking, how connected devices can transform nature of commercial risk
  • Opportunities for re-insurance in commercial lines
  • Redefining value proposition based on a preventative service model
KEYNOTE PRESENTATION
KEYNOTE PRESENTATION
09:30
PANEL DISCUSSION

Connected Car Insurance

This panel will unite multiple players across the connected and autonomous vehicle eco-system to explore the changing automotive risk landscape. Together they will examine:

  • The changing relationship between vehicle OEM and insurer and understanding the implications for product liability
  • Advances in the Vehicle Technology Bill and its effect on new and existing regulation
PANEL DISCUSSION
PANEL DISCUSSION
10:00
INTERNATIONAL CASE STUDY

Governed by regulation and existing parameters, insurers are often blind sighted in terms of possibilities.

What can we learn from developments outside Europe and how can this influence strategy and lobbying for innovation closer to home.

INTERNATIONAL CASE STUDY
INTERNATIONAL CASE STUDY
10:30
Networking Break and one-to-one business meetings
Networking Break and one-to-one business meetings
Networking Break and one-to-one business meetings
11:00
TED TALK

Can Insurers only ever insure?

  • Developing value added services
  • Partnering with alternate industries to offer new services
  • Navigating a position in a complex regulatory landscape
TED TALK
TED TALK
11:15
WORKSHOP

This ‘delegate’ led workshop will explore the real life challenges around implementation, with the ultimate goal of enterprise wide adoption and improved customer experience:

  • Business model draft
  • Determining ROI of new investment through clearly defined indicators
  • Identifying profitable long-term investment
WORKSHOP
WORKSHOP
12:15
The CDO Interview

Real-life learnings and the roadmap for future success.  

In this exclusive interview hear from a leading CDO approaching innovation from the top down.

The CDO Interview
The CDO Interview
12:45
Networking lunch and one-to-one business meetings
Networking lunch and one-to-one business meetings
Networking lunch and one-to-one business meetings
13:45
STREAMS

STREAM A - Data, Fraud, Security

CASE STUDY: Leveraging Big Data to Counter Fraud

Improved analytics from IoT-generated data is providing new ways to identify fraud at every stage of the claims cycle. Join this session to learn how you too can capitalize:

  • How to prevent fraud at the time of policy submission
  • Combining traditional and non-traditional data sources such as social media, geo-location and tracked devices to evaluate the possibility of fraudulent activity
  • Understanding the interaction between technical and manual requirements for improved fraud detection

STREAM B - Tailoring your IoT Offering

One-to-One Business meetings

Network with tech innovators that address your current priorities in these pre-arranged and mutually agreed meetings.

A valuable platform for educating yourself on the latest technology and making informed decisions for your IoT strategy.

STREAMS
STREAMS
14:15
STREAMS

STREAM A

One-to-One business meetings

Network with tech innovators that address your current priorities in these pre-arranged and mutually agreed meetings.

A valuable platform for educating yourself on the latest technology and making informed decisions for your IoT strategy.

STREAM B

CASE STUDY: The Opportunities for Bancassurance

Partnerships between insurers and banks have the potential to be extremely profitable. But when it comes to IoT the value proposition for banks differs. How do you tailor your offering appropriately?

  • Selling innovative polices via digital banking channels
  • Investing in advancements for new products and services
  • Overcoming organisational challenges specific to Bancassurance structure
STREAMS
STREAMS
14:45
STREAMS

STREAM A

EXPERT LED: The (in)security of the Internet of Things

In an age of IoT, it’s not only new customer’s risk that must be accounted for. The collection of vast, sensitive IoT-generated data demands that insurers strengthen their own cyber defences.

Be guided by a leading cyber security expert on how to minimise the risk of security breaches within your organisation.

STREAM B

CASE STUDY: Opportunities for Reinsurers

While IoT can reduce the risks for primary insurers, new risks are likely to generate additional business for reinsurers.

  • Best practice for working directly with insurtech firms
  • New targeted solutions based on innovative products
  • Navigating the blurring line between insurance and reinsurance
  • Adapting to changing market and expanding core operations
STREAMS
STREAMS
15:15
NETWORKING BREAK
NETWORKING BREAK
NETWORKING BREAK
15:45
CASE STUDY

The US perspective: improving customer experience

Hear from a leading US insurer pioneering a series of new initiatives increasing efficiency, reducing claims and improving customer experience.

  • Using IoT for effective consumer marketing
  • Evaluating the long-term benefits versus immediate results
  • Integrating IoT with long term strategy
CASE STUDY
CASE STUDY
16:15
CASE STUDY

The ‘Internet of Me’

The Internet of Things has moved us towards a more customer-centric approach. But what does this mean for insurers? Join this session for key insights including:

  • Building a holistic profile customer profile encompassing multitude of insights
  • Establishing parameters for data sharing and protecting sensitive information
  • How can detailed customer profiling support improve customer retention?
CASE STUDY
CASE STUDY
16:45
INDUSTRY BEST PRACTICE

Collaborating across the co-system.

True innovation requires the input of multiple of stakeholders. This panel will unite the perspective of the aggregator the insurer, the reinsurer and the tech-company to explore opportunities and challenges for different parts of the value chain. Key take-aways will include:

  • Establishing profitable business models with clear ROI for all stakeholders
  • Exploring the changing requirements of industry players in the connected ecosystem.
  • Working with emerging entrants to gain competitive edge
  • Leveraging assistance from existing associations and bodies to help promote long term change
INDUSTRY BEST PRACTICE
INDUSTRY BEST PRACTICE
17:30
CHAIR'S CLOSING REMARKS AND END OF CONFERENCE
CHAIR'S CLOSING REMARKS AND END OF CONFERENCE
CHAIR'S CLOSING REMARKS AND END OF CONFERENCE