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Full Agenda for the
Internet of Insurance UK 2018

08.00
Registration and welcome refreshments
Registration and welcome refreshments
Registration and welcome refreshments
08:50
IoB Welcome FOLLOWED BY CHAIR'S OPENING REMARKS

Matt Cullen, Assistant Director, Head of Strategy, Data and  Analytics, Association of British Insurers (ABI)

IoB Welcome FOLLOWED BY CHAIR'S OPENING REMARKS
IoB Welcome FOLLOWED BY CHAIR'S OPENING REMARKS
09:00
KEYNOTE

Advanced Analytics Meets Actuarial Departments: Re-Inventing the Wheel?

In the hyped conversation on Machine Learning, there is a growing need to apply the meaningful solutions to actuarial departments. This means fundamentally complementing the century-old job of the actuary with techniques and mentality that brings out the most of ever-growing data-sets. What does this mean in practice?

  • Improvements in risk modelling and optimisation
  • Bringing the power of telematics and assisted driving into pricing
  • Insights into the propensity of claiming a larger-than-usual sum
  • Churn and tariff change tendencies
  • Standardisation and automatisation of legacy processes

Davide Burlon, Head of Actuarial Analytics, Generali

KEYNOTE
KEYNOTE
09:30
PRESENTATION

Benefits of Increasing Data Flow Across your Organisation

Despite a vast amount of data now being collected by companies, many are unable to utilise the data available to its full potential due to internal data restraints. This session will look at DaaS and advanced analytics as a solution to this barrier.

  • Communication between departments as a barrier to harnessing data
  • Using data as a service to enable access to real-time data streams
  • Ability for more effective marketing initiatives

Partner Session (please submit proposals to Reinaldo Sanchez at [email protected])

PRESENTATION
PRESENTATION
09:50
PRESENTATION

Ancillary Services for New Revenue Streams

Digital transformation provides clear benefits to operational efficiency and therefore cost saving but it is important not to overlook opportunities for new revenue streams.

  • Offering additional services such as on-demand cover
  • Increasing the diversity of differentiation to cover every customer profile

Paola Scarabotto, Head of Business Intelligence & Product Engineer, Groupama

PRESENTATION
PRESENTATION
10:10
PANEL DISCUSSION

Moving from Ideation to Execution

Whilst IoT is being widely spoken about and it many cases implemented in the industry, there are still barriers to it being executed well, this panel will discuss: 

  • Getting over the security and privacy hurdles
  • Is IoT making it difficult for insurers to stay relevant? How do you overcome this?
  • A look at the different challenges for different industries?

Matt Cullen, Assistant Director, Head of Strategy, Data and Analytics, Association of British Insurers (ABI)

Ed Dutton, CEO, British Gas Insurance

PANEL DISCUSSION
PANEL DISCUSSION
10:50
Networking Break and one-to-one business meetings
Networking Break and one-to-one business meetings
Networking Break and one-to-one business meetings
11:50
STREAMS

STREAM A - Technology Innovation

CASE STUDY: Machine Learning and AI for Effective Pricing

This presentation will focus on how deploying machine learning and AI allows insurers to optimise their risk profile and pricing policies.

  • Creating a competitive advantage
  • How to use machine learning and AI effectively

Lou Lwin, Group Head of Enterprise Architecture, Markerstudy

STREAM B- Business Strategy and IoT

CASE STUDY: IoT Economics for Insurance to Stand Out

Keep on Cycling Insurance

On May 1st 2018, Unigarant launched a new product for bicycle insurance based on an innovative project looking at the rates of bicycle theft in the Netherlands. In this case study, Marin Roos, Chief Innovation Officer at Unigarant will discuss the parameters of the project, the challenges encountered and the successes awarded already.

  • Which technologies were deployed including the significance of IoT and partners
  • What are the results suggesting months on
  • Challenges encountered including data issues

Marin Roos, Chief Innovation Officer, ANWB

STREAMS
STREAMS
12:10
STREAMS

STREAM A - Technology Innovation

PRESENTATION: Modernising Legacy Systems for Increased Longevity

Legacy systems have been cited as a roadblock in insurance companies digital transformation journey; too out-dated for modern requirements but often too costly to replace altogether.

This session will explore how new cloud and data technologies can keep legacy systems useful rather than requiring a full update whilst allowing processes to be optimised.

Speaker TBC, Willis Towers Watson

STREAM B- Business Strategy and IoT

PRESENTATION: Identifying & Forging Profitable Relationships

Legacy insurers need to leverage new technologies if they are not to lose their share of the market to start-ups. There are undoubtedly benefits of partnering to both the insurers and start-ups but what are the barriers to these lucrative relationships?

Considerations of the regulatory and ethical risksWhat to focus on when looking to partnerWhat benefits can be passes on to the consumer

Elena Rasa, Chief Underwriting Officer, Zurich

STREAMS
STREAMS
12:30
STREAMS

STREAM A - Technology Innovation

PRESENTATION: Using Advanced Analytics to Create Actionable Insights from IoT Generated Data

Data remains the principal mechanism linking IoT, AI and automation for improved performance across a range of applications. But when on average only 2% of data is analysed, how you can leverage the vast influx of information for actionable insight?

  • Determining between noise and value add for tangible benefits
  • Integrating new data with existing legacy systems for greater contextual understanding
  • Storing and analysing data through advanced analytics

STREAM B- Technology

PANEL DISCUSSION: IoT for New Revenue Streams

Insurers can harness emerging technologies and the corresponding data to create new revenue streams.

  • Interpreting data from connected devices to assist with creating new products
  • Targeted marketing for acquisition of new customers
  • Transformation business and operating models for new revenue streams
STREAMS
STREAMS
13.10
Networking Lunch
Networking Lunch
Networking Lunch
14:10
STREAMS

STREAM A - Technology Innovation

PRESENTATION: Embedding IoT in Company Culture

Insurers all too frequently cite themselves as their own 'biggest challenge when it comes to innovation with the perception that IoT is confined to the realms of the IT Team. How do you promote digital progress?

  • Establishing new business models around preventative policies
  • Overcoming disparity between IT and operations teams to ensure the creation of a collaborative environment
  • Nurturing an internal structure that encourages a cultre of innovation

Paul Middle, Global Partnering Director, Telematics, RSA

STREAM B - Business Strategy and IoT

PRESENTATION: Machine Learning and AI for Identifying and Combatting Ghost Broking

There are multiple opportunities for machine learning in the insurance industry and one important one, although perhaps less spoken about currently is its use in identifying Ghost Broking.

Steve Jackson, Head of Financial Crime & MLRO, Covea Insurance

STREAMS
STREAMS
14:30
STREAMS

STREAM A - Technology Innovation

PRESENTATION: The Human Factor

New capabilities are undoubtedly changing the skills required for insurance professionals today. The key challenge is how to attract, retain and develop talent to support new digital requirements?

  • Developing new skills to compliment digital capabilities 
  • Exploring the relationship between automation and necessary human intervention 
  • Understanding the Implications of Brexit and the movement of talent on the European insurance market

Jonathan Mansley, Head of Digital Strategy & Customer, LV

STREAM B - Business Strategy and IoT

Insurtech Innovation Den Exhibition

Nimble emerging insurtech firms offering flexible business and innovative solutions have generated much noise in the last few years. But what is the future of insurtech? Acquisition opportunity or challenger? Opportunity or Threat? 

 This panel and innovation showcase will give 4 ambitious insurtechs the chance to pitch their ideas to our judges and audience. The company that fares best based on potential, feasibility and industry understanding will be honoured with our prestigious ‘IoB Innovation Winner’ award.

Pitches to include:

 “Enough of theory and insurtech buzzwords, let’s talk about real digital insurance projects”

Lukas Ammann, Sales Director Europe, dacadoo ag 

 If you are interested in pitching please submit proposals to Reinaldo Sanchez at [email protected])

STREAMS
STREAMS
14:50
STREAMS

STREAM A - Technology Innovation

CASE STUDY: The R&D for Insurance (a New Model to Drive Open Innovation)

With examples from the BNP Paribas Cardif Model this presentation will look at how insurance is evolving to a preventive model.

  • Why companies have to drive open innovation
  • A look at how and why insurance is moving to a preventive model
  • The Cardif model (R&D + Open F&b)

Simone Marcelloni, Head of Marketing R&D, BNP Paribas Cardif

STREAM B - Business Strategy and IoT

..... Insurtech Innovation Den Exhibition - Continued

STREAMS
STREAMS
15:10
AFTERNOON NETWORKING BREAK
AFTERNOON NETWORKING BREAK
AFTERNOON NETWORKING BREAK
16:00
presentation

Bridging the Gap Between People and Technology

New technology projects are vital for insurance companies to stay ahead of the competition but too often, these are not implemented to their full potential as the people at the forefront of these advances remain separate to the business as a whole.

Anna Borawska, Project & Change Manager, Data Science, QBE Insurance

presentation
presentation
16:20
practicalities and realities

Connected Home Insurance – practicalities and realities

There is much excitement in the industry regarding the impact the Connected Home could have on the way people protect and manage their home. Centrica are uniquely placed to take advantage of the opportunity with over a million Hive customers, four million Home Services customers and a British Gas Home Insurance proposition. Ed will share some of the challenges from Centrica’s experience and his observations of the Insurance industry’s participation to date.

Ed Dutton, CEO, British Gas Insurance

practicalities and realities
practicalities and realities
16:40
A CASE STUDY

A look ahead at Insurance of Tomorrow

 Looking at the rise of Parametric Insurance and its benefits

  • How are data-driven technologies and effective revolutionizing insurance we know it?
  • Some examples:  Weather risk management; Smart meters …
  • Shared technologies and the impacts of a collaborative approach to personalisation

 Kurt Cripps, MD & Global Head of Weather ReInsurance, AON

A CASE STUDY
A CASE STUDY
17:00
CHAIR'S CLOSING REMARKS
CHAIR'S CLOSING REMARKS
CHAIR'S CLOSING REMARKS
17:10
Networking Happy Hour
Networking Happy Hour
Networking Happy Hour
08:30
WELCOME BACK AND MORNING REFRESHMENTS
WELCOME BACK AND MORNING REFRESHMENTS
WELCOME BACK AND MORNING REFRESHMENTS
09:00
CHAIR'S OPENING REMARKS
CHAIR'S OPENING REMARKS
CHAIR'S OPENING REMARKS
09:30
KEYNOTE PRESENTATION

How to Effectively Engage and Interact with Generation Z

The Internet of Things has moved us towards a more customer-centric approach but it also important to note who these customers are.

Earlier this year Fast Company revealed that Generation Z will account for 40% of all consumers by 2020. The generation, born after 1995, rivals the ever-popular millennials and presents a new breed of consumer that requires careful consideration when marketing to them. These individuals have never known a world where social media did not exist and have an average attention span of just eight seconds. They consume the media landscape like no generation before them, they want to be noticed, they want an experience and they will not fall for your jargon. So what does it take to gain the loyalty from Generation Z? Listen to Crispin Moger, CEO for Marmalade – the leading provider of cars and car insurance for young drivers – discuss and demonstrate how to effectively engage and interact with Generation Z.

Crispin Moger, CEO, Marmalade

KEYNOTE PRESENTATION
KEYNOTE PRESENTATION
09:50
PRESENTATION

Increasing Profitability Across the Value Chain

Creating an environment for sustainable profitability across the entire value chain by ensuring operational effectiveness. Including reducing the resources needed for reporting and improving the loss ratio in the claims function.

Partner session (please submit proposals to Reinaldo Sanchez at [email protected])

PRESENTATION
PRESENTATION
10:10
PANEL DISCUSSION

Enabling Collaboration Across the Ecoystem to foster Innovation

True innovation requires the input of multiple of stakeholders. This panel will unite the perspective of the aggregator the insurer, the reinsurer and the tech-company to explore opportunities and challenges for different parts of the value chain. Key take-aways will include: 

• Establishing profitable business models with clear ROI for all stakeholders

• Exploring the changing requirements of industry players in the connected ecosystem. 

• Working with emerging entrants to gain competitive edge 

• Leveraging assistance from existing associations and bodies to help promote long term change

Daniel Mines, Head of Business Transformation, Admiral

Sabine VanderLinden, CEO, InsurTech Business, Startup Bootcamp

PANEL DISCUSSION
PANEL DISCUSSION
10:50
Networking Break and one-to-one business meetings
Networking Break and one-to-one business meetings
Networking Break and one-to-one business meetings
11:50
PRESENTATION

Improving Claims Automation processes with IoT & Digital Innovation

 Nisha Manaktala, Head of IT/Director, Technology, AutoProtect

PRESENTATION
PRESENTATION
12:10
PRESENTATION

The (in)security of the Internet of Things

In an age of IoT, it's not only the customer's risk that must be accounted for. The collection of vast, sensitive IoT-generated data demands that insurers strengthen their own cyber defences.

  • Minimise the risk of securtiy breaches within your organisation
  • The importance of strategy and execution
  • What will the impact of GDPR be?

Craig Dunn, Head of Cyber Services, Hiscox

PRESENTATION
PRESENTATION
12:30
Panel discussion

A look at IoT & Digital Innovation impact on Automotive

This panel will unite multiplayers across the connected and autonomous vehicle eco-system to explore the changing automotive risk landscape. Together they will examine:

  • The changing relationship between vehicle OEM     and insurer and understanding the implications for product liability
  • Advances in the vehicle technology bill and its     effect on new and existing regulation
  • Impact of the sharing economy

 Tim Marlow, Head of Autonomous & Connected Vehicle Research, Ageas UK

Panel discussion
Panel discussion
13:00
Networking lunch and one-to-one business meetings
Networking lunch and one-to-one business meetings
Networking lunch and one-to-one business meetings
14:00
PANEL DISCUSSION

Examining the Blockchain Opportunity

Although still in the early days of implementation of blockchain technology, we'll likely see it as a major disruptor within the insurance industry.

  • The best way forward- working with start-ups, regulators and experts to navigate the potential impact and challenges
  • The major benefits including improving trust in the financial industry and operational efficiency
PANEL DISCUSSION
PANEL DISCUSSION
14:40
presentation

Monetising the Opportunity for the Connected Home

With the ability to collect vast amounts of data through connected home devices, insurers can not only insure but also prevent future accidents. This session will look at the benefits smart homes can provide the insurer and the customer: 

• Partnering with technology providers to provide smart devices 

• Damage prevention to lower the customers risk 

• Improve and personalise insurance offering 

Joep van Eijden, Business Development Executive, Silicon Labs

presentation
presentation
15:00
PRESENTATION

Leveraging Big Data to Counter Fraud

Analytics from IoT generated data is providing new ways to identify fraud in the claims cycle.

  • Preventing fraud from policy submission
  • Combining traditional and non-traditional data sources such as social media and geo-location to evaluate the possibility of fraudlent activity
  • Understanding the importance of technical and manual requirements for improved fraud detection

Diogo Franco Agra, Corporate Finance Strategy, Associate Professor, Universidad Carlos III de Madrid

PRESENTATION
PRESENTATION
15:20
NETWORKING BREAK
NETWORKING BREAK
NETWORKING BREAK
16:00
interview

The Sharing Economy: Challenges & Opportunities  

Join us for this exclusive interview on the challenges, opportunities and trend predictions around the sharing economy in the insurance industry.

Interviewee: Vikas Chhariya, Director, Global Head of Digital Partnerships, AXA

Interviewer: To be confirmed

interview
interview
16:20
Presentation

Insurance and the Sharing Economy

As the sharing economy and demand for usage-based insurance has increased, traditional insurance models need to understand and adapt to these trends.

Following-on from the previous session, this presentation on the sharing economy will discuss:

  • Making your insurance offering more flexible
  • Securing the data
  • Re-determining business models

Karl Gray, Global Head of Casualty Lines, Zurich

Presentation
Presentation
16:40
PRESENTATION

Opportunities for Reinsurers

While IoT can reduce the risks for primary insurers, new risks are likely to generate additional business for reinsurers. 

• Best practice for working directly with insurtech firms 

• New targeted solutions based on innovative products 

• Navigating the blurring line between insurance and reinsurance 

• Adapting to changing market and expanding core operations

PRESENTATION
PRESENTATION
17:00
CHAIR'S CLOSING REMARKS AND END OF CONFERENCE
CHAIR'S CLOSING REMARKS AND END OF CONFERENCE
CHAIR'S CLOSING REMARKS AND END OF CONFERENCE