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Full Agenda for the
Internet of Insurance UK 2018

07.30
Registration and welcome refreshments
Registration and welcome refreshments
Registration and welcome refreshments
08:25
Chair's Opening Remarks and IoB Welcome
Chair's Opening Remarks and IoB Welcome
Chair's Opening Remarks and IoB Welcome
08:30
KEYNOTE PRESENTATION

Improving Risk Profiling with IoT

IoT devices offer the opportunity to better know your customer, and build detailed profiles, but how can insurers and reinsurers leverage these new insights to offer tailored products and services that more accurately account for real-life risk? Fundamental questions which our keynote will be addressing include:

  • How can you use this information to incite safer behaviour?
  • Employing IoT devices for dynamic monitoring
  • Understanding the Implications of risk profiling for overall product design
  • Considering the impact of FCA on advancement of digital age insurance
KEYNOTE PRESENTATION
KEYNOTE PRESENTATION
09:00
PRESENTATION

Using Advanced Analytics to Create Actionable Insights from IoT Generated Data

Data remains the principal mechanism linking IoT, AI and automation for improved performance across a range of applications. But when on average only 2% of data is analysed, how you can leverage the vast influx of information to effect actionable insight?

  • Determining between noise and value add for tangible benefits
  • Integrating new data with existing legacy systems for greater contextual understanding
  • Storing and analysing structure and unstructured data through advanced analytics

Partner Session (please submit proposals to Reinaldo Sanchez at [email protected])

PRESENTATION
PRESENTATION
09:30
PRESENTATION

Generating Ancillary Services for New Revenue Streams

Digital transformation provides clear benefits to operational efficiency and therefore cost saving but it is important not to overlook opportunities for new revenue streams.

  • Offering additional services such as on-demand cover
  • Increasing the diversity of differentiation to cover every customer profile

Paola Scarabotto, Head of Business Intelligence & Product Engineer, Groupama

PRESENTATION
PRESENTATION
10.00
INDSUTRY FOCUSED

Getting the most from Connected Homes

A look at how combining data from smart home technology with advanced analytics will allow for improved risk profiling and the ability to price more accurately.

Partner Session (please submit proposals to Reinaldo Sanchez at [email protected])

INDSUTRY FOCUSED
INDSUTRY FOCUSED
10:30
PANEL DISCUSSION

Moving from Ideation to Execution

Whilst IoT is being widely spoken about and it many cases implemented in the industry, there are still barriers to it being executed well, this panel will discuss: 

  • Getting over the security and privacy hurdles
  • Is IoT making it difficult for insurers to stay relevant? How do you overcome this?
  • Are there different challenges for different industries?
PANEL DISCUSSION
PANEL DISCUSSION
11:00
Networking Break and one-to-one business meetings
Networking Break and one-to-one business meetings
Networking Break and one-to-one business meetings
11:40
STREAMS

STREAM A - IoT, AI & Data

PRESENTATION: Understanding AI and how Best to Utilise it

AI remains a braod and often misunderstood term encompassing a range of technologies from NLP to robotics. So what does it really mean for your line of work?

  • Establishing a clear business case for investment
  • Integrating new AI with existing legacy systems
  • Determining reliability of data to be processed

STREAM B- Innovation & Strategy

PRESENTATION: Competing with the Tech Heavy-Weights

The threat from online conglomerates like Google, Apple and Amazon is undeniable. They have innovation at their core, a key customer support base alongside a wealth of rich-data leaving these tech leads poised to take crucial market share from traditional insurers.

Join this session for an honest discussion around the changing landscape of insurance focusing on the role the tech heavy-weights have to play. Key analysis will include:

  • Building for the Smart-Home platform. What do you need to know?
  • Forging profitable long-term partnerships through leveraging new and existing partnerships
  • Achieving interoperability when faced with a multitude of connected devices
STREAMS
STREAMS
12:10
STREAMS

STREAM A - IoT, AI & Data

PRESENTATION: Streamlining Processes with AI

Arguable the core application for AI lies in the ability to streamline the entire process from policy to claims for better customer service.

  • Predictive modelling for claims loss and pricing
  • Visual recognition for automatic claims approval
  • Aggregating research and refining new policies
  • Leveraging advanced algorithms to identify fraudulent claims

Partner Session (please submit proposals to Reinaldo Sanchez at [email protected])

STREAM B- Innovation & Strategy

PRESENTATION: Identifying & Forging Profitable Relationships

Legacy insurers need to leverage new technologies if they are not to lose their share of the market to start-ups. There are undoubtedly benefits of partnering to both the insurers and start-ups but what are the barriers to these lucrative relationships?

  • Considerations of the regulatory and ethical risks
  • What to focus on when looking to partner
  • What benefits can be passes on to the consumer

Elena Rasa, Chief Underwriting Officer, Zurich

STREAMS
STREAMS
12:40
STREAMS

STREAM A - IoT, AI & Data

PANEL DISCUSSION:The Impact of IoT, AI and Telematics on the Future of Insurance

This Executive-level panel will allow industry leaders the change to discuss the opportunities and challenges for IoT, AI and Advanced Telematics in the insurance sector:

  • The impact on operational efficiencies, customer experience and profitability
  • How will the convergence of big data, IoT telematics and AI reinvent insurance as wel know it?
  • What is hindering this innovation?
  • Who is leading the way?

STREAM B- Innovation & Strategy

PANEL DISCUSSION: IoT for New Revenue Streams

Insurers can harness emerging technologies and the corresponding data to create new revenue streams.

  • Interpreting data from connected devices to assist with creating new products
  • Targeted marketing for acquisition of new customers
  • Transformation business and operating models for new revenue streams
STREAMS
STREAMS
13.10
Networking Lunch
Networking Lunch
Networking Lunch
14:10
STREAMS

STREAM A - IoT, AI & Data

PRESENTATION: Leveraging Big Data to Counter Fraud

Analytics from IoT generated data is providing new ways to identifying fraud in the claims cycle.

  • Preventing fraud from policy submission
  • Combining traditional and non-traditional data sources such as social media and geo-location to evaluate the possibility of fraudulent activity.
  • Understanding the importance of technical and manual requirements for improved fraud detection

STREAM B - Innovation & Strategy

PRESENTATION: Embedding IoT in Company Culture

Insurers all too frequently cite themselves as their own 'biggest challenge when it comes to innovation with the perception that IoT is confined to the realms of the IT Team. How do you promote digital progress?

  • Establishing new business models around preventative policies
  • Overcoming disparity between IT and operations teams to ensure the creation of a collaborative environment
  • Nururing an internal structure that encourages a cultre of innovation

Paul Middle, Global Partnering Director, Telematics, RSA

STREAMS
STREAMS
14:40
STREAMS

STREAM A - IoT, AI & Data

PRESENTATION: Data as a Service

Despite a vast amount of data now being collected by companies, most are unable to utilise the data available to its full potential due to internal data restraints.

  • Communication between departments as a barrier to harnessing data
  • Using data as a service to enable access to real-time data streams
  • The ability for more effective marketing initiatives

Partner Session (please submit proposals to Reinaldo Sanchez at [email protected])

STREAM B - Innovation & Strategy

PRESENTATION: The Human Factor

New capabilities are undoubtedly changing the skills required for insurance professionals today. The key challenge is how to attract, retain and develop talent to support new digital requirements?

  • Developing new skills to complement digital capabilities
  • Exploring the relationship between automation and necessary human intervention
  • Understanding the implications of Brexit and the movement of talent on the European insurance market

Jonathan Mansley, Head of Digital Strategy & Customer

STREAMS
STREAMS
15:10
STREAMS

STREAM A - IoT, AI & Data

INDUSTRY FOCUS: Bespoke Premiums for Health Insurance with Sensor Data

IoT is helping health and life insurers to increase their client base by offering a wider range of policies.

  • Partnerships between insurers and wearable companies in this sector of the industry
  • How blockchain technology can give consumers control of their data

STREAM B

PRESENTATION: Justifying the Return for IoT

As IoT continues to disrupt, the realisation of implementation and associated costs need justifying but as most projects are complex this can prove a challenge.

  • How can you justify non-financial benefits such as customer satisfation
  • Complexities of cost-structure

Antony Elliott, Group Head of Business Transformation, Zurich

STREAMS
STREAMS
15:40
AFTERNOON NETWORKING BREAK
AFTERNOON NETWORKING BREAK
AFTERNOON NETWORKING BREAK
16:30
EXHIBITION

Insurtech Innovation Den Exhibition

Nimble emerging insurtech firms offering flexible business and innovative solutions have generated much noise in the last few years. But what is the future of insurtech? Acquisition opportunity or challenger? Opportunity or Threat?

This panel and innovation showcase will give 4 ambitious insurtechs the chance to pitch their ideas to our judges and audience. The company that fares best based on potential, feasiblity and industry understanding will be honoured with our prestigious 'IoB Innovation Winner' award.

Pitches to inclde:

'Enough of theory and insurtech buzzwords, let's talk about real digital insurance projects'

Lukas Ammann, Sales Director Europe, dacadoo ag

If you’re interested in pitching please submit proposals to Reinaldo Sanchez at [email protected])

EXHIBITION
EXHIBITION
17:10
PRESENTATION

Towards Usage-Based Insurance Models with Advanced Telematics in the Auto Industry

How is the combination of IoT and Telematics posing the latest opportunity for insurers

  • How to price usage-based insurance policy schemes
  • What are the top challenges to insurers of these programs?
  • What are the implications to all parties>
PRESENTATION
PRESENTATION
17:40
CHAIR'S CLOSING REMARKS AND END OF DAY ONE
CHAIR'S CLOSING REMARKS AND END OF DAY ONE
CHAIR'S CLOSING REMARKS AND END OF DAY ONE
07:30
WELCOME BACK AND MORNING REFRESHMENTS
WELCOME BACK AND MORNING REFRESHMENTS
WELCOME BACK AND MORNING REFRESHMENTS
08:25
CHAIR'S OPENING REMARKS
CHAIR'S OPENING REMARKS
CHAIR'S OPENING REMARKS
08:30
KEYNOTE PRESENTATION

The 'Internet of Me'

The Internet of Things has moved us towards a more customer-centric approach. But what does this mean for insurers? Join this sessions for key insights including:

  • Building a holistic profile customer profile encompassing multitude of insights
  • Establishing parameters for data sharing and protecting sensitive information
  • How can detailed customer profiling supprt improve customer retention?
KEYNOTE PRESENTATION
KEYNOTE PRESENTATION
09:00
CDO INTERVIEW

Real-Life Learnings and the Roadmap for Future Success

In this exclusive interview hear from a leading CDO approaching innovation from the top down, Maarten will include the following in this session:

  • Challenges of implementing change inc. legacy systems and processes
  • How best to approach a top-down approach
  • Case-study based observations
  • Setting the strategic vision for the future
  • Does the role of the CDO in insurance differ from other sectors

Maarten Ectors, Chief Digital Officer, General Insurance, Legal & General

CDO INTERVIEW
CDO INTERVIEW
09:30
PRESENTATION

Increasing Profitability Across the Value Chain

Creating an environment for sustainable profitability across the entire value chain by ensuring operational effectiveness. Including r educing the resources needed for reporting and improving the loss ratio in the claims function.

Partner session (please submit proposals to Reinaldo Sanchez at [email protected])

PRESENTATION
PRESENTATION
10.00
PANEL DISCUSSION

Collaborating Across the Eco-System

True innovation requires the input of multiple of stakeholders. This panel will unite the perspective of the aggregator the insurer, the reinsurer and the tech-company to explore opportunities and challenges for different parts of the value chain. Key take-aways will include:

  • Establishing profitable business models with clear ROI for all stakeholders
  • Exploring the changing requirements of industry players in the connected eco-system
  • Working with emerging entrants to gain competitive advantage
  • Leveraging assistance from existing associations and bodies to help promote long term change
PANEL DISCUSSION
PANEL DISCUSSION
10:30
Networking Break and one-to-one business meetings
Networking Break and one-to-one business meetings
Networking Break and one-to-one business meetings
11:00
PRESENTATION

Data Ownership - Who Really Owns the Data?

One of the most contentious issues around IoT remains navigating the complex landscape of data ownership and sharing, and in light of the May 2018 GDPR Act this session will discuss:

  • Operating within the parameters of future and existing regulation
  • How does the "Right to be Forgotten" affect the validity anonymised data
  • Responsible use of sensitive information - whar are the moral obligations of digital insurers?
PRESENTATION
PRESENTATION
11:30
PRESENTATION

The (in)security of the Internet of Things

In an age of IoT, it's not only the customer's risk that must be accounted for. The collection of vast, sensitive IoT-generated data demands that insurers strengthen their own cyber defences.

  • Minimise the risk of securtiy breaches within your organisation
  • The importance of strategy and execution
  • What will the impact of GDPR be?

Crispin Moger, CEO, Marmalade

PRESENTATION
PRESENTATION
12:00
PANEL DISCUSSION

Examining the Blockchain Opportunity

Although still in the early days of implementation of blockchain technology, we'll likely see it as a major disruptor within the insurance industry.

  • The best way forward- working with start-ups, regulators and experts to navigate the potential impact and challenges
  • The major benefits including improving trust in the financial industry and operational efficiency
PANEL DISCUSSION
PANEL DISCUSSION
12:40
Networking lunch and one-to-one business meetings
Networking lunch and one-to-one business meetings
Networking lunch and one-to-one business meetings
13:40
INDUSTRY FOCUSED

INDUSTRY FOCUSED: Examining the IoT Opportunity for Insurance with Connected & Autonomous Vehicles

Improved analytics from IoT-generated data is providing new ways to identify fraud at every stage of the claims cycle. Join this session to learn how you too can capitalize:

  • The changing relationship between vehicle OEM and insurer and understanding the impliation for product liability
  • Advances in the vehicle Technology Bill and its effect on new and existing regulation

Tim Marlow – Head of Autonomous & Connected Vehicle Research, Ageas UK

INDUSTRY FOCUSED
INDUSTRY FOCUSED
14:10
PRESENTATION

The Opportunities for Bancassurance

Partnerships between insurers and banks have the potential to be extremely profitable. But when it comes to IoT the value propostion for banks differ. How do you tailor your offering appropriately?

  • Selling innovative policies via digital banking channels
  • Investing in advancements for new products and services
  • Overcoming organisational challenges specific to Bancassurance structure
PRESENTATION
PRESENTATION
14:40
NETWORKING BREAK
NETWORKING BREAK
NETWORKING BREAK
15:40
PRESENTATION

Understanding the Impact of the Sharing Economy

As the sharing economy and demand for usage-based insurance has increased, traditional insurance moels need to understand and adapt to these trends.

  • Making your insurance offering more flexible
  • Challenges of making sure technology keeps up with the speed at which the landscape changes
  • Securing the data

Karl Gray, Global Head of Casualty, Motor & Personal Lines, Zurich

PRESENTATION
PRESENTATION
16:10
PRESENTATION

The US Perspective: Improving Customer Experience

Head from a leading US insurer pioneering a series of new initiatives increasing efficiency, reducing claims and improving customer experience.

  • Using IoT for effective consumer marketing
  • Evaluating the long-term benfits vs. immediate results
  • Integrating IoT with long term strategy
PRESENTATION
PRESENTATION
16:40
PRESENTATION

Opportunities for Reinsurers

While IoT can reduce the risks for primary insurers, new risks are likely to generate additional business for reinsurers.

  • Best practice for working directly with insurtech firms
  • New targeted solutions based on innovative products
  • Navigating the blurring line between insurance and reinsurance
  • Adapting to changing market and core operations
PRESENTATION
PRESENTATION
17:30
CHAIR'S CLOSING REMARKS AND END OF CONFERENCE
CHAIR'S CLOSING REMARKS AND END OF CONFERENCE
CHAIR'S CLOSING REMARKS AND END OF CONFERENCE